Frequently Asked Questions
Everything you need to know about our sustainable fashion and services.
What materials are used in Natural Factors clothing?
We prioritize organic and sustainable fibers, including GOTS-certified organic cotton, recycled polyester, and Tencel™ Lyocell to ensure the highest quality with minimal environmental impact.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. We also offer express shipping options at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, Natural Factors ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Are your manufacturing processes ethical?
Absolutely. We partner exclusively with fair-trade certified factories that ensure safe working conditions and fair wages for all garment workers.